It looks like EA and Dice might to have to provide some compensation for the broken game that they, allegedly, negligently released. The recent Battlefield launch was met with great criticism as players were largely unable to enjoy the game without major instability problems plaguing all platforms. These problems not only stretched past launch week, but many of them are still occurring - forcing users out of their game entirely in some cases. Launch problems are to be expected in any contemporary game, as most developers rush to push a patch within the first day to fix server issues - but to have this many bugs present on the client-side, illustrates EA's lack of quality assurance. Unsatisfied purchasers have gone to the forums and have contacted customer service representatives, who aren't the only ones who deny that the product is broken at all. However, the issues claimed are to the extent that all DICE employees have been pulled from other projects until the title is sufficiently playable.
Earlier in the month, EA tried to apologize for the sloppy game by giving extra XP and an additional item for one of their weapons. The community was not impressed, ultimately leading to a full-scale backlash, which then caused a measurable devaluation of EA stock. EA's shareholders were not happy, and asserted that the bug details of the game were misrepresented. Below, is an excerpt of the alleged suit.
"According to the complaint, defendants’ Class Period statements were materially false and misleading because they failed to disclose and misrepresented the following adverse facts which were known to or recklessly disregarded by defendants: (a) Battlefield 4 was riddled with bugs and multiple other problems, including downloadable content that allowed players access to more levels of the game, a myriad of connectivity issues, server limitations, lost data and repeated sudden crashes, among other things; (b) as a result, Electronic Arts would not achieve a successful holiday season 2013 rollout of Battlefield 4; (c) the performance of the Electronic Arts unit publishing Battlefield 4 was so deficient that all other projects that unit was involved in had to be put on hold to permit it to focus its efforts on fixing Battlefield 4; and (d) as a result, Electronic Arts was not on track to achieve the financial results it had told the market it was on track to achieve during the Class Period."
Coming after the loss of NCAA licensing - due to another class-action suit, it looks like EA could be in a bind to meet their expected 2014 fiscal goals.
Full details of the pending suit can be find here.